With 120,000 employees in 2,000 locations worldwide, Johnson Controls is a global industrial leader with an annual revenue of around $30 billion. The company is a leader in building technologies and solutions. With a breadth of customers and challenges ranging from creating connected campuses to smart cities, upskilling staff and creating a culture of continuous learning is critical. Achieving this for global customers and learners is a huge challenge. The organization is a market leader and one of the reasons behind its longevity as a cross-market leader has been its commitment to learning approaches that lead to business results.
As well as the US, the global corporation has an L&D team in Germany, supporting an extremely diverse range of learners working across regions from Asia to Latin America.
The Johnson Controls team had around 150 learning videos before they began working with Instilled by PeopleFluent in May 2017. Their regular company portal provided people with a place to submit content, but they wanted a video learning platform that would organize their learning into a highly effective on-demand resource that was truly learning-centric and focused.
“We really didn’t have a learning video platform,” says Instructional Learning Technologist Leah Strecher. “We had more of a portal where people would post anything from marketing to CEO presentations.”
Their learning platform must-haves checklist included:
Enter uLearn, the video learning platform Johnson Controls has created with Instilled.
The platform has had a transformational impact in a short space of time. Most Johnson Control staff access the platform and upload video content through a laptop in an office or home setting, although some can and do upload from mobile phones. “A significant number of people are viewing the videos in the field on mobile devices. All we require is that it’s learning-based,” explains Video Producer Dave Kadera.
The Johnson Controls team use Instilled’s ‘containers’ to present videos within appropriate areas of training, such as cybersecurity and product-specific content. They plan ahead, creating new containers that expand and grow according to future training needs.
The video containers have been extremely successful, particularly the section dedicated to IT questions and support. These videos are full of tips that learners can look at before contacting the company’s technical support team. Calls of this nature often take up a substantial amount of the support desk’s time, so the videos have helped them by reducing the volume of calls they receive.
Thanks to Instilled, Johnson Controls has seen an increase in learning content created by employees—project leads, for example, are utilizing the platform to create new videos, podcasts, and webinars on a regular basis. By the start of 2019, uLearn was closing in on 3,000 learning-based videos across almost 900 hours of content that any learner can search through, access and add their insights to.
In order to assure quality, employees are encouraged to partner with a co-worker, project lead or subject matter expert to discuss or work on content for the platform. Learners are also provided with and taught how to add the necessary branding and copyright tags where appropriate.
“The screen recording function is really useful,” says Dave. “In the past, people were saying they’d love to be able to screen record but couldn’t do it without licensing software. We tell them Instilled has screen recording and send them a demo—it’s easy for people to use and to get up and running.”
Leah agrees, saying, “You can utilize the tool in just a few clicks. We don’t have to use extra software that people might not have.”
To support 120,000 employees globally, Instilled’s translation capabilities—which support over 150 languages—is an opportunity for Johnson Controls to ensure no-one misses out on knowledge.
“We really do have learning teams based worldwide,” says Dave. “In the past, we’d have to go out to a translation company, wait for the translations and upload them ourselves. With Instilled’s automatic translation capabilities, I think this is one area that’s going to grow exponentially, especially with us being a global organization.”
Adds Dave, “It’s very rare for us to hear about any technical issues, and when we do it can usually be fixed right away.”