Privacy Policy

gomo Learning Limited also doing business as Instilled (“Instilled”) and its group companies within the Learning Technologies Group (“we” or “us”) are committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, through this website (“our site”) or as otherwise agreed between you and us, or indicated to you by us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

We are responsible for operation of the site at https://www.instilled.com/ (“our site”). Our corporate details are: gomo Learning Limited also doing business as Instilled (company number 04131113), and our main office address is 52 Old Steine, Brighton, East Sussex, BN1 1NH, UK, Tel. +44(0)1273320631.

The main data controller within the Learning Technologies Group (https://ltgplc.com/), which we are a part of, and which may have access to any of your personal data processed by us, is LEO Learning Limited (company number 02371375), whose registered office address is: 52 Old Steine, Brighton, East Sussex, BN1 1NH, United Kingdom, +44 1273 728 686.  

Information we may collect from you

We may collect and process the following data about you:

For additional details of transactions carried out through our site or other types of information collected by us you may contact us at [email protected].

Cookies

Our site uses cookies to distinguish you from other visitors to provide you with a better experience and to help us improve our site. By continuing to browse our site, you are agreeing to our use of cookies as stated below.

A cookie is a small data file placed on the hard drive of your computer when you visit a website. A “session cookie” expires when you end your session (i.e. close your browser). A “persistent cookie” stores information on your hard drive so when you end your session and return to the same website at a later date, the cookie information is still available. A “web beacon” is a small string of code that represents a clear graphic image, a redirect URL or JavaScript and is used in conjunction with a cookie.

Our site may use session and persistent cookies. The cookies placed by our server are readable only by us, and cookies cannot access, read or modify any other data on your computer. We may use web beacons alone or in conjunction with cookies to compile information about your usage of our site and interaction with emails from us. For example, we may place web beacons in marketing emails that notify us when you click on a link in the email that directs you to our site, in order to improve our site and email communications.

Our site may contain links to other websites including share and/or “like” buttons. These other websites, services and applications may set their own cookies on users’ computers, collect data or solicit personal information. You should refer to their privacy policies to understand how your information may be collected and/or used by them.

Preference Cookies

We use preference cookies to collect information about your choices and preferences, and to allow us to remember language or other local settings and customize our site accordingly.

Analytical Cookies

We also use analytics cookies to collect information about your use of our site, and to enable us to improve the way our site works. For example, analytics cookies show us which are the most frequently visited pages on our site, help us record any difficulties you have with our site, and show us whether our advertising is effective or not. This allows us to see the overall patterns of usage on our site, rather than the usage of a single person. We use the information to analyse the site traffic, but we do not examine this information for individually identifying information.

Marketing Cookies

We use Remarketing with Google Analytics to advertise online. Third party vendors, including Google, may show our ads on sites across the internet.

We, and third party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone’s past visits to our website. Remarketing cookies used by us expire after 30 days. To opt out of Remarketing or to control your ad preferences, please click here.

Controlling Cookies

Most web browsers have a “help” menu where you can review how to prevent your browser from accepting new cookies, how to have your browser alert you when you receive a new cookie or how to fully disable cookies on your browser. You can learn more about cookies at websites like www.aboutcookies.org. If you use your browser settings to block all cookies, you may not be able to access all or parts of our site..

Here are the cookies we use on our site:

ProviderNameTypeExpirationPurposeDescriptionThird Party opt-out
.freegeoip.net__cfduidPersistent1 yearPreferencesUsed to identify visitors’ location in order to serve regional-specific contentFunctional cookies – no opt-out
WeePie pluginsWpca_consent, other possible cookies named herePersistent1 yearPreferencesThese cookies are required to show the cookie notification bar, remember your cookie acceptance choice and apply this choice.Functional cookies – no opt-out
Google Analytics_ga, _gat, _gid, AMP_TOKEN, _gac_, 1P_JAR, CONSENT, NID, other possible cookies named hereSession and PersistentEnd of Session – 20 yearsAnalyticalUsed for the purpose of analytical tracking of behaviour on the website. Not use to collect, store or process personal data.Google opt-out
HotJarAll possible cookies named hereSession and PersistentEnd of Session – 1 yearAnalyticalUsed for the purpose of analytical tracking of behaviour on the website. Not use to collect, store or process personal dataHotJar opt-out
StatCounter__cfduid, .statcounter.com, other possible cookies named herePersistent1 year – 5 yearsAnalyticalUsed for the purpose of analytical tracking of behaviour on the website. Not use to collect, store or process personal dataStatCounter opt-out
LinkedInBcookie, bscookie, BizoData, BizoID, BizoUserMatchHistory, other possible cookies named hereSession and PersistentEnd of Session – 3 yearsAnalytical & MarketingUsed for the purpose of integrating social media features on the website and for tailored advertising.
TwitterGuest_id, Personalization_id, other possible cookies named hereSession and PersistentEnd of Session – 2 yearsAnalytical & MarketingUsed for the purpose of integrating social media features on the website and for tailored advertising.
PardotdtCookie, lpv271292, pardot, Visitor_id271292, other possible cookies named hereSession and PersistentEnd of Session – 10 yearsAnalytical & MarketingUsed for the purpose of marketing automation including forms, landing pages, analytics tracking, social media integration and tailored advertising.
DoubleClickIDE, test_cookie, other cookies named hereSession and PersistentEnd of Session – 1 yearMarketingTailored advertisingGoogle opt-out

Where we store your personal data and how long for

Our site is hosted on servers located in the UK, and support is being provided for our site by our group staff based in the UK and the US. Any personal information that we collect from you is input directly into our Salesforce database, which is hosted and supported in the European Economic Area (EEA), and our Pardot database, which is hosted and supported in the US. For users based in the EEA, this means that the data that we collect from you will be transferred to, and stored outside the EEA.  It may also be processed by staff operating outside the EEA who work for us. We have entered into legal agreement with our relevant group entities and with Pardot allowing for these transfers in accordance with applicable legislation.

Unfortunately, the transmission of information via the internet is almost never completely secure. Although we will do our best to protect your personal data, we cannot guarantee the complete security of your data that is transmitted to our site or otherwise gathered by us; any transmission and supply of personal data to us is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access to it.

We will keep a copy of any personal data obtained from you through our site, or otherwise, for as long as we believe is reasonably required, or such longer period as may be required for legal, audit and compliance purposes.  This does not affect your right to opt out from receiving marketing communications, as outlined above and in the section “Your rights” below.

Uses made of the information

We use information held about you in the following ways:

This will include your details being included and processed in our Salesforce and Pardot databases.  

Disclosure of your information

We may disclose your personal information to any member of the Learning Technologies Group, which means our subsidiaries, our ultimate holding company and its direct and indirect subsidiaries, provided however that we shall remain responsible for the treatment by such group members of your personal data in accordance with this Privacy Policy.

Our general policy is not to disclose any personal data to a third party outside of the Learning Technologies Group except with your prior consent. However, we may disclose your personal information to third parties:

Legal basis of our processing of your personal data.

We process your personal data on the basis of your consent (in relation to sending you marketing information following your submitted request through our site),  (alternatively or additionally) for our legitimate interests of promoting, growing and developing our business and, where you are a customer, in order to perform our obligations under the contract between us.  

Your rights

You have the right to ask us not to process your personal data for marketing purposes. You may also choose not to receive publications or certain other communications from us by explicitly indicating so in the appropriate section of the Registration Form or by opting-out by phone, email or via direct marketing emails sent to you. Please note that under applicable legislation you may be entitled to access any information we hold on you, you may request the rectification of inaccurate data concerning you, you may object to the processing of your personal data, and request that your details are deleted from our Salesforce and Pardot databases at any point of time, however you should be aware that if your details are deleted by us, this will mean we will have no further records of you  and that you therefore may receive unsolicited communications in the future.

You can exercise your right to prevent such processing by (un)checking certain boxes on the forms we use to collect your data. You can also exercise any rights you may have at any time by contacting us at [email protected] or by unsubscribing per the method outlined in any emails sent, or during any phone calls with you.

Our site may, from time to time, contain links to and from the websites of our group companies, partner networks, clients, and/or affiliates. If you follow a link to any of these websites, please note that these websites are subject to their own privacy policies and we do not accept any responsibility or liability for these sites and policies. Please check these policies before you submit any personal data to these websites.

Where you are based in the EU you have the right to contact your local data protection authority and you can request details of how to do this by contacting us at [email protected].

Under California Civil Code sections 1798.83 – 1798.84, California residents who have an established business relationship with us are entitled to ask us for a notice describing what categories of personal customer information we share with third parties for those third parties’ direct marketing purposes and to opt-out of sharing your personal information with third parties for direct marketing purposes.  That notice will identify the categories of information shared and will include a list of the third parties with which it was shared, along with their names and addresses. If you choose to opt-out or would like a copy of this notice, please submit a written request to us at the address stated below. Please allow 30 business days for a response.Any queries concerning your rights or the exercising of them and any complaints concerning the processing of your personal data should be sent to [email protected].

Changes to our privacy policy

This policy may be updated by us from time to time, so please check this policy periodically to ensure you are aware of our latest policies.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to [email protected]. Complaints should be sent to the same address.

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