With video content production available in or at least sought after by most organizations, adopting a video content creation platform is the critical next step when exploiting this medium for knowledge sharing. In fact, over the last year, we’ve worked to mobilize our internal team to share knowledge through our Learning Experience Platform and have experienced positive results and benefits as an organization.
When was the last time you asked your technology vendor if they use their own tools? At PeopleFluent and our parent company, Learning Technologies Group, we use our own recruitment, training, and development tools to maximize our workstreams.
Here, we would like to share how we successfully adopted Instilled at PeopleFluent, including how what we’ve learned works to mobilize video content creation among internal teams. Through the implementation of a Weekly Video Updates program led by Stacy Soley, a Principal Business Analyst at the company, we’ve been able to share important information across teams and disciplines for the benefit of leaders, individual contributors, and the organization as a whole.
In 2019, our Managing Director began requesting weekly roundup updates from his management team as a means of improving team communication about initiatives and milestones. With the competing priorities of the business and everyone’s busy schedules, Stacy had the idea of encouraging the team to communicate information through short 3-minute videos. The idea was to use Instilled specifically, in order to make the process more agile, optimize everyone’s time and increase engagement.
Taking ownership of the program, Stacy assigned a weekly video to nine managers on rotation. She also provided short instructions to the team with some guidelines on how and what to present in the videos and the initiative took off.
“The original weekly update was an email with bulleted information from each manager. The video initiative allowed the managers to take the project and make it their own. The video format has provided more varied content from then onwards which has been very positive”, shares Stacy.
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Video content provides a plethora of benefits, some tangible and some more theoretical. What we have found internally at PeopleFluent is that knowledge sharing through video is flexible, personable, and brings out the best in each personality. It’s a way for us to communicate in more diverse and unique ways, with some employees adopting storytelling and humor to share their knowledge. Either way, sharing content via video makes the connection between a team more human, especially during a time when remote work is the norm and teams are more geographically dispersed than ever before.
The most exciting part about having a centralized user-generated content video hub, such as Instilled, is that content can be stored and its performance measured. For instance, with the Weekly Video Updates series we can tell how many views the overall content has acquired, the number of views on each video, likes received, comments shared, and length. So far, PeopleFluent’s Weekly Video Updates container has:
While the initiative began in management, the program quickly expanded among teams and individual contributors. The content now includes everything from senior management updates, engineering roadmap milestones, information on upcoming marketing campaigns, brand strategy presentations, sales updates, and much more.
Our experience proves that video has many knowledge transfer benefits. Stacy highlights these two as the most important:
The more people know about each other, the easier it is to work together, and the more likely they are to reach out to each other. Exposing employees to each other, especially when they are working in dispersed teams is important.
Video is invaluable for how it allows people to attach a face, voice, name, title, and role to a person. It is perfect for getting projects completed and for building rapport. “You get to know other people in the organization. It’s been great, and people like to know who they work with”, says Stacy.
Giving leaders and individual contributors the opportunity to share and talk about their role provides employees with a new opportunity to showcase their work. They may be reluctant to record themselves on video at first, but most will become more enthusiastic with time. This is because most people like to share their work and their team’s accomplishments and contributions.
“People like to share their work because it provides opportunities to do more; it represents exposure. Everyone wants to help an organization to grow and be its best. You can do that by making your peers aware of what you’re already contributing so that you can contribute even more. I think it’s very powerful,” affirms Stacy.
“People have at times used the comments section as a discussion forum. It is a great example of how user-generated video content gets people thinking across the business about the different ways they can use the information, as well as sharing ideas. The comments section also works to recognize peers for their work and ideas, it’s a great way to provide recognition, and a way to be positive to one another in a time that we need to recognize each other” – Stacy Soley, Principal Business Analyst, PeopleFluent
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Once managers allowed their direct reports to participate in the weekly updates, the content and length of the videos began to vary significantly. To maximize success and engagement, Stacy guides contributors with a simple list of best practices.
“We had an employee share their blooper reel and it was hysterical. In fact, the managing director shared it during an all-hands meeting because it was so fun. It showed that while we’re not all comfortable with being on video, everyone is putting their best foot forward. People are getting more comfortable with it”. – Stacy Soley, Principal Business Analyst, PeopleFluent
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“I’ve never been concerned about any of the content. I watch all videos before I send them to our managing director for distribution, and there’s never been an issue.” – Stacy Soley, Principal Business Analyst, PeopleFluent
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Employee video content creation helps mobilize teams and information sharing in more ways than one. It is flexible, user friendly, and effective, and many companies are using it as an engaging format to share knowledge. If you’re looking to adopt video within your team, consider these tips to roll out a plan successfully:
A version of this article originally appeared in the PeopleFluent blog.
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