Learning Program KPIs: 3 Examples of Goal-Setting

Learning Program KPIs

Key performance indicators that measure the value of learning—aka learning program KPIs—are essential for any organization looking to make informed decisions, optimize processes, and boost their productivity and bottom lines. With modern learning technologies like an LXP or LEP, organizations can solidify the connection between learning KPIs and business success.

As signals of business change, KPIs sit at the heart of a measurement process that starts with clear goals, accounts for drivers, and draws on performance behaviors and other data sources.

And thanks to modern learning analytics tools, KPI data are readily available to learning managers, L&D teams, executives, and others who are accountable for organizational results and performance.

But which learning program KPIs are right for your organization?

In this blog post, we explore three common types of analytics that connect learning outcomes to business success.

1. Learning Program KPIs for Customer Service

Organizations with clear business plans and strategies set key performance indicators for learning that are business-focused. It just makes sense.

Learning tools can help these organizations measure and drive these KPIs by drilling down to employee-level performance behaviors that tie directly to those business goals.

Take, for example, customer experience. Once the specific business KPIs are established, you can measure them through performance KPIs that track important indicators such as

By identifying and closing gaps in the knowledge, skills, and behaviors of your customer service employees, you can drive improvements in bottom-line drivers—such as sales, customer acquisition and retention, and product adoption.

2. Learning Program KPIs that Measure Soft Skills

Measuring soft skills and using them as KPIs is often perceived as a complex challenge.

When measuring skills such as leadership, networking, and keeping up to date with sector developments, start thinking about where these skills will be demonstrated.

For example, your organization wants employees to serve as brand ambassadors and thought leaders. This requires proactive engagement with their professional networks, self-motivation, and communication skills. You could measure effectiveness in this role by tracking employee comments and posts on internal collaboration platforms, participation in mentoring programs, and contributions to your learning experience platform.

You also can track their engagement in professional associations, conference presentations, and trade publications.

Modern tools make identifying and capturing these metrics easier. Best-of-breed video learning platforms, for example, make user-generated content easy to create. They also allow people to add comments, share expertise, and leave feedback on learning content.

Remember, you may need to consider permissions and employee privacy when recording this kind of data, especially in light of changes around data processing laws such as GDPR.

3. Learning Program KPIs for Talent Acquisition and Recruitment

As an example of a departmental or functional KPI, talent acquisition can be affected by learning that’s focused on recruiters and hiring managers.

For instance, if your talent acquisition leaders want to shorten time to fill open positions and increase candidate quality (two common recruiting KPIs), they might create and provide training to streamline selection—covering topics such as interviewing, candidate assessments, and unconscious bias.

If hiring managers and recruiters improve their skills in these areas, they can make better, quicker hiring decisions.

How else can learning inform talent acquisition? Piers Lea explains how learning can start even before an employee’s first day.

Understanding Learning Program KPIs is Fundamental to Organizational Success

As organizations seek success—however they define it—and deploy L&D in support of that success, they have a vast array of data to measure their progress, including

To properly use all this available data, an organization’s strategy hinges on concrete KPIs.

Without a clear understanding of business KPIs, even the most innovative learning programs can ultimately fall short of driving growth.

To position your organization for maximum success, reach out to key stakeholders at an early strategic stage and establish firm KPIs your L&D team must support.

Then let your learning tools do the work to measure and demonstrate how those KPIs are being met!

A version of this post originally appeared on the PeopleFluent Edge.

Related blog posts

Instilled Celebrates its First eLearning Industry Award

Less than four months after launch, Instilled LXP has won its first award. Instilled, along with partner Johnson Controls International (JCI), won a coveted 2019 Brandon Hall Group bronze award for excellence in the Best Use of Performance Support category.

Read more

Subject Matter Experts: The Key to Knowledge Transfer

Whether it’s helping clients or sharing knowledge with peers, subject matter experts play a vital role in your organization. In this post, see how to identify internal SMEs and use their expertise to create unique learning content.

Read more

Why Video Microlearning is Perfect for Combating Short Attention Spans

For busy and distracted employees, video microlearning is the perfect way to combat short attention spans. Here’s how it works.

Read more

4 Ways to Leverage Translation in eLearning Videos

Easy, effective translation in eLearning is easier than you think. This post explores how, using your LXP, automated translation and captioning services can benefit video learning.

Read more

The Future of Learning: How to Deliver Tomorrow’s Great Learning Experiences Today

Artificial Intelligence, immersive experiences, big data analytics… the future of learning can sound scary, but it doesn’t have to! This post looks at the future of workplace learning and explains what L&D professionals need to do today to better deliver the learning programs of tomorrow.

Read more

Get in touch with Instilled

Request a demo